Code42 app downloads unavailable

The Code42 app package files contain both installers for new devices and upgrade files for existing devices. App package files also enable administrators to automatically deploy Code42 apps to all devices in their Code42 environments. View Code42 app version 8.

If your authority server is connected to the Internet, Code42 recommends downloading the package files from the App Downloads section of the Code42 console. If your authority server is not connected to the Internet, follow the steps below to make the Code42 app available in the Code42 console:.

For new installations on a specific device, administrators and users can download the Code42 app from the Code42 console , or from the links below.

Previous versions are no longer supported. If you need to download an older version, contact our Customer Champions for support. Who is this article for? Find your product plan in the Code42 console on the Account menu.

This article applies to Code42 cloud environments. The App Downloads page displays the Code42 app versions available in your Code42 environment, and provides links for users and administrators to download the Code42 app. To use this functionality, you must be assigned the Security Administrator role. The SHA-1 hash of the Code42 app installer.

This enables you to validate the authenticity of the downloaded file. If you are able to restore some files but are unable to restore other specific files, or you see the error message "Unknown error for x files", see our troubleshooting guide for Unable to restore specific files. If you are able to restore files to a Mac, but are unable to open the files, it means that you don't have the permissions needed to access the files. When this issue occurs, a red circle displays on the restored folders or files.

See our troubleshooting article to correct this issue. If the above troubleshooting suggestions do not help you resolve the issue, please contact our Customer Champions for support. Overview Occasionally you may experience issues restoring files.

Unable to start restore If you are unable to start a restore from the Code42 app, there are several possible causes. Unable to restore because destination is unavailable When a destination is unavailable, the Code42 app displays one of the causes listed below: Archive missing Backup schedule Under maintenance Not recognized Refer to our Destination unavailable troubleshooting guide to diagnose and resolve this issue.

Unable to restore until we have synchronized with destination Synchronization is a routine process that the Code42 app uses to compare the files selected for backup against the files that have actually been backed up. Unable to restore because destination is offline If you receive a message that the destination is offline when trying to restore from a cloud destination, such as CrashPlan Central, you may be experiencing a network disruption or slowdown of service. There was a problem.

Persistent status of "Preparing Files" If you restore files and see the status message, "Preparing Files", in the Downloads window after starting the restore, the Code42 app is preparing to transfer the files, and will begin downloading shortly. Archive maintenance Archive maintenance is a regularly scheduled task that runs on each backup destination.